Hotel Information

Hotel Guide A–Z

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Hiking shoes

We can clean dirty hiking boots for you. Please report to reception.

Infinity terrace

Enjoy the fascinating view over Zermatt and the Matterhorn from our uniquely located sun terrace.

Internet

WiFi is available to all guests free of charge. Network: Schoenegg Guest Password: Zermatt4478

Invoice

The final bill can be paid by 11 p.m. the evening before your departure.

Ironing Service

Our ironing service is available daily, and we guarantee the return of your clothes within one hour. Alternatively, we can provide an ironing board and iron directly to your room upon request. Please contact the reception.

Key

A key card is available to you during your stay.

L'Occitane

We use L'OCCITANE products that are based on valuable plant extracts and create a relaxing, feel-good atmosphere.

Late Arrival

Our reception is open daily from 6:30 am to 10:30 pm in summer and until 11:00 pm in winter. Please inform us in advance if you plan a late arrival or early departure.Our kitchen serves warm dishes daily until 9:30 pm. For late arrivals, we are happy to organize a Valais platter for you at an extra charge.For early departures, we will prepare a breakfast box upon request – please order it at the reception at least 24 hours in advance.The transfer to the train station is guaranteed from 8:00 am to 7:00 pm. Outside these hours, the reception can arrange a taxi for you at an additional cost.

Laundry service

There is a laundry bag and a price list in your room.

Library

In our fireplace room you will find a selection of books in different languages ​​as well as some games for your entertainment.