Hotel Information
Hotel Guide A–Z
Massages
Let yourself be pampered and relax with a soothing massage. Further information can be found on our website.
Mattresses
If your mattress is too hard or too soft, please contact reception.
Mini-bar
The first refill of non-alcoholic drinks and products in your room is complimentary. Champagne, wine, and beer are chargeable.
For more options, please scan the provided QR code.
If you would like to customize your minibar for the upcoming days, please let us know at the reception.
Mountain railways
The Sunnegga Paradise and the bus stop to the Schwarzsee-Matterhorn Glacier-Paradise are located in the immediate vicinity of the Schönegg Tunnel and will take you comfortably to the heart of the skiing and hiking area.
Newspapers/Magazines
A selection of international newspapers and magazines is available in our fireside lounge. Additionally, the digital service from PressReader is at your disposal. Simply log in to our network and download the app to access a wide range of international newspapers and magazines.
Night Service
Our night service is available by phone from 11:00 PM for emergencies. Our team is in-house and ready to assist you with urgent matters at any time. Please dial 1000 from the phone in your room or +41 27 966 34 34
Parking spaces
Zermatt is car-free. There are parking spaces for your vehicle in Täsch.
Payment
You can pay your bill in cash or by card. In addition to the Maestro and PostCard debit cards, we also accept the VISA, MasterCard and American Express credit cards.
Pets
Dogs are very welcome. We are happy to accommodate your four-legged friends for an additional charge of CHF 40.00 per day without food.
Pharmacy
There are several pharmacies available to you in Zermatt. We have listed them and their telephone numbers for you under “T”. Reception will be happy to provide you with further information.